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Affordable Non-Medical Home Care
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About Us  
At Home Helpers  we strive to provide our clients with Professional, Dependable, Flexible, and Affordable services.  Our Caregivers are selected for their genuine desire to help others.  In addition, we start with a face-to-face meeting in the client's home and encourage all family members to attend.  We find that our no-obligation Home Consultation makes a huge difference to ensure a good working relationship.  We are looking to foster a loving, caring, stable and lasting relationship between you and the Home Helpers staff.
Company History
Nationally, Home Helpers has been in business since 1997.  We are recognized as the Leader in Non-Medical Care throughout North America.  Here in Michigan we have many offices to serve you.  Each office is owned and operated individually and are held to a very high standard by our Corporate offices in Cincinnati, OH.  The offices listed on this website are owned and operated by Terri Murphy.  Terri started her business career in the Accounting industry.  After her first child was born she decided to become a stay at home mother.  She went on to have two more children.  While home with her children, her father (her mother died many years earlier and had been cared for beautifully by her father) became ill with ALS (Lou Gehrig's Disease).  She spent her days caring for him, and her sister took over in the evenings.  This is where her awareness for the need for quality, dependable caregivers was recognized. When her third child entered school,  she started looking for a new career and it was only natural for her to  open up her first Home Helpers office in Grosse Pointe, the Mount Clemens and Troy offices followed by the end of the first year.  These three offices serve Wayne, Oakland, and Macomb Counties.  If one of these offices is not close enough to serve your family's needs, please contact us and we will help you find an office in your area.  Here at Home Helpers we recognize first hand the difficulty in managing a family as well as taking care of a loved one.
 
 
 
 
 
 
 
 
 Toll Free (877) CARE-151
 

 

Agency Structure
Office Staff ~ Our office staff is professional, Courteous, and always helpful.  During our office hours of 8:30am thru 5:00pm, Monday thru Friday, you will be greeted by our receptionist who will direct your call to the appropriate person.  If they are on their phone or away from their desk you can either leave a voicemail or have the receptionist take a message for them.  Your call will be returned as quickly as possible.
 
Operations Department ~ This department oversees the daily operations of the office and all Departments  report directly to Operations.
 
Intake  Department ~ This department has the responsibility for taking the inital referral call, collecting all pertinent information and scheduling the no-obligation Home Consultation. 
 
Case Management ~  Our Registered Nurse and our licensed Social Worker is available to provide Case Management when necessary.  They are available to manage and coordinate our client's case, by assessing, planning and implementing a care plan based on the specific needs of each client.  Each case is then monitored on an on-going basis by our Field Supervisors to ensure the effectiveness and appropriateness of services.  This ensures that services are being delivered and that the client's needs are being met.
 
Caregivers ~ Our Caregivers are selected for their genuine desire to help people.  We focus on essential qualities such as patience, understanding, and dependability.  Job responsibilities and individual client requests change daily and therefore, our caregivers must possess excellent communication skills.  Our professional caregiver staff consists of trustworthy and courteous associates.  Each caregiver is carefully selected and must satisfy our rigorous employment criteria, which includes:
  • Pre-Employment Testing
  • A comprehensive interview process
  • Previous employment verification
  • Reference Checks
  • Criminal Background Check
  • Motor Vehicle Check
  • Random Drug Testing

Each Caregiver receives the necessary training needed to complete the client's requests.  Upon completion of the Home Consultation, a caregiver is selected and trained to meet the specific needs of that client.  Our ongoing client satisfaction program helps to ensure that each caregiver meets and exceeds the client's expectations.